News from Wise Security Services

The latest news from Wise Security Services and the security industry


Date Posted | 02/09/2020

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As the retail sector emerged from lockdown, it became clear to see that many factors would need to be considered with regards to the reopening of shops, restaurants, and shopping centres. Considering the need for one-way systems, additional PPE, additional cleaning services and who would be there to manage those who first ventured out to these shopping and retail destinations.

Since “re-opening”, Wise Security has been working and assisting Bluewater Shopping Centre in providing a safe environment for people to shop, eat, drink and browse at their leisure.

Already being a long-term client helped massively with integrating our staff to work in this capacity, with many guards having a vast knowledge of the centre all ready. And with many more additional staff coming on board to assist with this complex operation, we have been grateful for the opportunity provided during what seemed like bleak times.

Bluewater leant on our expertise with regards to crowd flow and queueing systems to assist them for a re-opening that no one could have ever foreseen, a true “into the unknown” moment that we are all glad has been going tremendously well.

Bluewater’s success, along with our hard work, was even mentioned during debate in the House of Commons, being discussed by Dartford MP Gareth Johnson and Treasury Secretary Jesse Norman. During an urgent question on the economy, Gareth Johnson said: “Bluewater, in my Dartford constituency, reopened its doors yesterday and did so in a cautious and responsible manner.” And “Does the Minister agree with me that centres like Bluewater should be praised, not only for getting our economy on track but allowing us to get back to some form of normality?”

In response the Secretary to the Treasury, the Right Honourable Jesse Norman MP said: “I absolutely do think that” and “Congratulations to Bluewater to the extent they have done that”

As of late, with the introduction of new laws regarding the wearing of face coverings and the “Rule of 6”, we have been tasked with assisting the centre in tackling these new rules and enforcing where possible. We have also overseen the introduction of Track and Trace within the centres seating and eating areas.

Ray Francis, one of our Senior Management, has been on site throughout this period and had this to say, “Working at Bluewater has been great additional work for many of our staff. We have seen many staff shine and show great customer service skills as well as great teamwork throughout this period. Working with the Bluewater team has been seamless thanks to our long term relationship and we look forward to continuing this going forward.”

Although we are far from normality, we look forward to continuing our strong relationship with Bluewater and continuing our support for the shopping centre for the times to come.